When will my order ship?

All orders are carefully prepared and processed within 1–5 business days (Monday–Friday, excluding holidays). Once your order is shipped, you’ll receive a tracking number by email so you can follow it on its way to your home.

If you need your order sooner, we offer faster shipping within 6–9 business days—please contact us before placing your order at service@esspur.com.

Where do we ship to?

We deliver worldwide, including the United States, United Kingdom, Canada, Australia, Europe, and United Arab Emirates.

Estimated delivery times:

• U.S.: 12–20 business days
  
• Canada: 25–35 business days
  
• Other regions: 15–30 business days, depending on customs and local carriers
  

No matter where you are, your order will arrive safely and beautifully prepared, ready to bring warmth and style to your space.

What is your returns and refunds policy?

We offer a 30-Day Easy Return for your peace of mind.

If you’re not completely satisfied, you may return your item within 30 days of delivery, as long as it is unused and in its original condition and packaging.

For quality-related issues—such as damage, defects, or incorrect items—we provide free returns or a replacement at no cost.

For change-of-mind returns, return shipping costs may apply.

How do you handle order issues?

If something isn’t right with your order, please contact us within 7 days of delivery so we can resolve it quickly.

Depending on the situation, we may offer:

• A replacement item
• A full or partial refund
• Store credit

We review every case carefully and always aim to make it right.

Is my payment secure?

Absolutely! We take your security seriously. Our checkout process uses advanced encryption technology to protect your personal and payment information. All transactions are processed through trusted payment gateways that comply with the highest industry standards for security. We accept major credit cards, debit cards, and other secure payment methods to ensure a seamless and safe checkout experience. Once your payment is completed, you’ll receive a confirmation email with your order details. Shop with confidence knowing your payment information is secure!

What payment methods do we accept?

We offer a variety of secure payment options to make your shopping experience as convenient as possible. These include major credit cards (Visa, MasterCard, American Express), debit cards, Apple Pay, and other trusted digital payment methods. Our system ensures all transactions are encrypted and processed safely, giving you peace of mind with every purchase. If you encounter any issues during checkout, our customer support team is here to assist you. Shop worry-free knowing your payment is in good hands!

What is covered under our warranty?

We stand by the quality of our products. All items come with a limited warranty that covers manufacturing defects and workmanship issues. If your product arrives damaged or develops a defect within the warranty period, we’ll repair or replace it at no additional cost. Please note that the warranty does not cover normal wear and tear, accidental damage, or misuse.

How do I make a warranty claim?

Making a warranty claim is simple. Just reach out to our customer support team with your proof of purchase and photos of the issue. We’ll review your claim and provide further instructions. Our goal is to resolve the matter quickly and ensure you’re satisfied with your purchase. For more details, visit our Warranty Policy page or contact us directly.