When will my order ship?

All orders are carefully prepared and processed within 1–5 business days (Monday–Friday, excluding holidays). Once your order is shipped, you’ll receive a tracking number by email so you can follow it on its way to your home.

If you need your order sooner, we offer faster shipping within 6–9 business days—please contact us before placing your order at service@esspur.com.

Where do we ship to?

We ship to many international destinations, including the United States, United Kingdom, Canada, Australia, selected European countries, and other supported regions.

Shipping availability and available delivery methods vary by destination. If you’re unsure whether we can deliver to your location, please contact us at service@esspur.com before placing your order.

Estimated delivery times:

Standard delivery times vary by destination and shipping method. Most standard international orders are estimated to arrive within approximately 15–30 days after processing, although some destinations may take longer due to customs clearance, local carriers, or remote-area delivery.

Once your order ships, you’ll receive tracking information by email.

For the most current destination-specific estimates, please review our Shipping Policy.

Every order is carefully prepared for international transit, with protective packaging designed to help your furniture arrive in good condition.

What is your returns and refunds policy?

We offer 30-Day Easy Returns for eligible items.

If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery, provided the item meets the conditions outlined in our Returns & Refund Policy.

For non-defective returns, the item should be unused, in its original condition, and returned with all original parts and protective packaging.

Return shipping costs and other applicable conditions depend on the reason for the return.

For complete eligibility, return shipping, exchange, and refund terms, please review our Returns & Refund Policy.

How do you handle order issues?

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery whenever possible at service@esspur.com so we can review the issue promptly.

Please include your order number, a brief description of the issue, and clear photos or video of the item and packaging.

Depending on the circumstances, an appropriate resolution may include:

• Replacement parts or components
• Repair support or reasonable repair reimbursement
• A replacement item
• A partial refund, when accepted by the customer
• A full refund when an appropriate repair or replacement is not reasonably available

If a return is required, it will be handled in accordance with our Returns & Refund Policy.

Is my payment secure?

Yes. Payments on Esspur are processed through secure payment providers using encrypted checkout technology.

Esspur does not directly store your full card details. Payment information is handled by the payment provider used during checkout.

After your payment is successfully completed, you’ll receive an order confirmation email with your order details.

What payment methods do we accept?

We accept major credit and debit cards, along with other secure payment methods available through our checkout.

Available payment options may vary depending on your country, device, currency, and checkout eligibility.

The payment methods currently available to you will be displayed at checkout before you complete your order.

What is covered under our warranty?

Esspur products are covered by a 1-Year Limited Structural Warranty against eligible manufacturing defects and workmanship issues under normal residential use.

Coverage may include structural or functional defects that result from materials or workmanship. Normal wear and tear, accidental damage, misuse, improper care, unauthorized modifications, and damage caused by improper assembly or handling are not covered.

Damage, incorrect items, or missing parts identified upon delivery are handled separately under our Returns & Refunds Policy.

Warranty coverage and available remedies are subject to the terms of our Warranty Policy.

How do I make a warranty claim?

Making a warranty claim is simple. Just reach out to our customer support team with your proof of purchase and photos of the issue. We’ll review your claim and provide further instructions. Our goal is to resolve the matter quickly and ensure you’re satisfied with your purchase. For more details, visit our Warranty Policy page or contact us directly.