Terms of Service

Last Updated: September 1, 2026

OVERVIEW

Welcome to ESSPUR.

These Terms of Service (“Terms”) apply to your access to and use of esspur.com and any related websites, features, content, tools, products, and services made available by the business operating under the trade name ESSPUR (“ESSPUR,” “we,” “us,” or “our”), collectively referred to as the “Services.”

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or terms expressly referenced on our website, govern your use of the Services and purchases from ESSPUR.

Please read these Terms carefully before using the Services or placing an order.

By accessing the Services, creating an account, or placing an order, you agree to these Terms.

Nothing in these Terms is intended to exclude, restrict, or reduce any consumer rights that cannot legally be excluded under applicable law.

SECTION 1 – ELIGIBILITY AND ACCOUNTS

By using the Services, you represent that you are legally capable of entering into a binding contract in your place of residence.

If you create an account, you are responsible for:

• providing accurate and complete information;

• keeping your login credentials secure;

• maintaining accurate contact, billing, and shipping information; and

• activity conducted through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

You may not sell, transfer, assign, or license your ESSPUR account to another person without our permission.

SECTION 2 – PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, videos, materials, dimensions, specifications, colors, prices, and other information displayed on our website are accurate.

However, reasonable variations may occur.

Product appearance may differ slightly depending on:

• lighting conditions;

• photography;

• screen settings;

• device displays;

• manufacturing batches;

• surrounding décor; and

• characteristics of natural materials.

Images shown on our website are intended to represent the product as accurately as reasonably possible but should not be treated as a guarantee that every natural material, grain pattern, shade, or minor detail will be identical.

Nothing in this section limits your rights where a product is materially different from its description or from what you ordered.

SECTION 3 – NATURAL WOOD AND MATERIAL VARIATIONS

Many ESSPUR products are made from or incorporate natural materials, including solid wood, wood veneer, leather, fabric, stone, or metal.

Natural wood may contain variations in:

• grain;

• tone;

• color;

• knots;

• mineral marks;

• texture; and

• other naturally occurring characteristics.

These variations are part of the natural character of the material and are not normally considered defects where they do not materially affect the intended function, safety, or structural integrity of the product.

Wood may also respond naturally to changes in temperature and humidity. Minor expansion, contraction, movement, or seasonal changes may occur over time.

Product measurements are generally taken manually and may vary slightly. Unless a product page expressly states otherwise, a normal measurement tolerance of approximately 0.4 in / 1 cm may apply.

This section does not apply where the product delivered is materially different from the confirmed order, including an incorrect product, color, material, size, or configuration.

SECTION 4 – PRODUCT IMPROVEMENTS AND MINOR CHANGES

From time to time, we may make reasonable modifications to product construction, fittings, hardware, packaging, finishes, or manufacturing methods.

Such changes may be made to improve:

• durability;

• safety;

• shipping protection;

• manufacturing consistency; or

• product performance.

Where a modification materially changes the appearance, functionality, dimensions, materials, or essential characteristics of a product, we will make reasonable efforts to update the relevant product information.

SECTION 5 – PRODUCT USE AND SAFETY

Products must be used for their intended purpose and in accordance with any assembly, care, weight-limit, maintenance, or safety instructions supplied with the product.

You are responsible for reasonably ensuring that:

• furniture is assembled correctly where assembly is required;

• products are placed on an appropriate and stable surface;

• stated weight capacities are observed;

• children are appropriately supervised;

• moving parts, fittings, hinges, wheels, and fasteners are periodically checked where appropriate; and

• use is discontinued if damage makes continued use unsafe.

Our voluntary warranty may not cover damage resulting from misuse, improper assembly, unauthorized modification, abnormal loading, accidental damage, inappropriate storage, or failure to follow product instructions.

Your mandatory statutory rights remain unaffected.

SECTION 6 – ORDERS

By placing an order, you are making an offer to purchase the products included in that order.

After placing an order, you will normally receive an order confirmation by email.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• payment cannot be authorized;

• fraud or unauthorized payment is reasonably suspected;

• product or pricing information contains a material error;

• an item is unavailable;

• delivery to the provided address is unavailable;

• the shipping information is incomplete or materially incorrect;

• legal or regulatory restrictions apply; or

• circumstances outside our reasonable control prevent fulfillment.

If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method.

You are responsible for reviewing your order information before submitting it, including:

• item;

• quantity;

• color;

• size;

• configuration;

• shipping address;

• email address; and

• telephone number.

SECTION 7 – ORDER CHANGES AND CANCELLATIONS

If you need to cancel or change an order, please contact:

service@esspur.com

as soon as possible.

We process orders promptly, and cancellation or modification may not always be possible after an order has entered processing, production, quality inspection, packaging, or shipping.

If an order has already been dispatched, any cancellation may need to be handled as a return after delivery in accordance with our Refund Policy and applicable consumer law.

Any actual carrier charges associated with a customer-requested address correction, shipment interception, re-routing, redelivery, or upgraded delivery service may be charged to the customer where:

1. the charge results from the customer's request or incorrect information;

2. the charge is actually incurred; and

3. charging the customer is permitted by applicable law.

No provision in this section restricts any statutory cancellation or withdrawal right that applies to you.

SECTION 8 – PRICES

Prices may change from time to time without notice.

Unless otherwise stated, an order will be charged at the price displayed at the time the order is submitted.

Promotional prices, discount codes, bundle discounts, and limited-time offers may be subject to additional conditions.

A later price reduction does not normally entitle a customer to a refund of the difference on an order already completed, unless required by law or expressly stated in the promotion.

If we identify a material pricing error after an order is placed, we may contact you to:

• confirm the correct price;

• offer an appropriate alternative; or

• cancel and refund the affected order.

SECTION 9 – TAXES, DUTIES AND OTHER CHARGES

Prices displayed at checkout include taxes that ESSPUR is required to collect and that are shown as included by our store.

Standard shipping is included for orders and destinations for which our website states that free standard shipping applies.

International orders may nevertheless be subject to customs procedures, import duties, taxes, brokerage charges, or other government charges imposed by the destination country.

Where ESSPUR expressly states that an order or shipping method is tax included, duty included, DDP, or all duties and taxes included, ESSPUR will be responsible for the charges expressly stated as included.

Where import duties, customs taxes, brokerage fees, or similar destination charges are not expressly stated as included, they may remain the responsibility of the recipient.

We will not intentionally charge an undisclosed ESSPUR fee after checkout.

SECTION 10 – PAYMENT

You agree to provide current, complete, and accurate payment and billing information.

By submitting a payment method, you represent that you are authorized to use that payment method.

Payments may be processed through Shopify Payments or other authorized third-party payment providers.

Banks, card issuers, and payment processors may independently:

• authorize or decline transactions;

• conduct fraud checks;

• place temporary authorization holds; or

• apply their own processing procedures.

ESSPUR does not control decisions made independently by your bank or payment provider.

SECTION 11 – PROMOTIONS AND DISCOUNTS

ESSPUR may periodically offer:

• discount codes;

• automatic discounts;

• bundle pricing;

• promotional pricing;

• limited-time offers; or

• other promotions.

Unless otherwise stated:

• promotions cannot necessarily be combined;

• eligibility may depend on products, quantity, destination, or order value;

• promotions may end or change before an order is placed; and

• promotions do not apply retroactively.

Specific terms provided with a promotion take priority over this section for that promotion.

SECTION 12 – ORDER PROCESSING

Orders are typically processed within 1–5 business days, Monday through Friday, excluding applicable holidays.

Processing may include:

• order verification;

• quality inspection;

• product preparation;

• protective packaging; and

• logistics preparation.

Processing time is separate from transit or delivery time.

When an order ships, tracking information will normally be provided by email or made available through our tracking service.

SECTION 13 – SHIPPING AND DELIVERY

ESSPUR provides free standard shipping for orders and destinations accepted by our website, unless a different shipping charge is clearly disclosed before checkout.

Depending on the product and destination, shipping may involve air freight, sea freight, international freight forwarding, or parcel delivery.

Final-mile delivery may be performed by FedEx, UPS, DHL, or another regional carrier or logistics partner.

Current estimated standard delivery times are generally:

• United States: 12–25 business days

• Canada: 25–35 business days

• Other supported regions: approximately 15–30 business days

These are estimates rather than guaranteed delivery dates unless an exact date has expressly been agreed.

Delivery may be affected by:

• customs procedures;

• weather;

• holidays;

• carrier congestion;

• transportation disruptions;

• remote locations;

• incorrect delivery details;

• local delivery conditions; or

• other circumstances outside our reasonable control.

Please review our current Shipping Policy for additional information:

https://esspur.com/policies/shipping-policy

SECTION 14 – EXPEDITED SHIPPING

Expedited shipping may be available for certain products and destinations.

Availability, carrier, transit time, taxes, duties, and additional cost may vary by destination.

Please contact service@esspur.com before ordering if you require expedited delivery.

Additional fees for an optional expedited or upgraded shipping service are generally non-refundable after that service has been provided, except where applicable law requires otherwise.

SECTION 15 – DELIVERY AND RISK OF LOSS

ESSPUR remains responsible for the goods during transportation until they are delivered to you or to another person identified by you to receive them, except where applicable law provides otherwise.

If you independently arrange for a carrier that was not offered or arranged by ESSPUR, risk may transfer at an earlier point where permitted by applicable law.

The fact that an order has been transferred to FedEx, UPS, another carrier, freight forwarder, or logistics provider does not by itself remove any responsibility ESSPUR has under applicable consumer law.

SECTION 16 – SHIPPING ADDRESS AND DELIVERY RESPONSIBILITIES

You must provide complete and accurate shipping information.

Please contact us immediately if you discover an error.

Once an order has entered fulfillment or transportation, an address change may not be technically possible.

Where a delivery fails because of:

• a materially incorrect address supplied by the customer;

• failure to respond to reasonable delivery attempts;

• failure to collect a shipment;

• refusal to provide information legally required for customs clearance; or

• an unauthorized refusal of delivery,

the customer may, where permitted by law, be responsible for actual additional logistics costs incurred, including reasonable:

• re-delivery;

• return transportation;

• storage;

• address correction; or

• carrier handling costs.

These are not restocking fees.

Please contact ESSPUR before refusing delivery.

SECTION 17 – 30-DAY RETURNS

ESSPUR offers a voluntary 30-Day Return Policy for eligible defective and non-defective products.

A return request should normally be submitted within 30 days after delivery.

For a voluntary non-defective return, the product must generally:

• be unused and in its original condition;

• be free from damage, stains, modification, odors, or signs of use;

• include its original parts, hardware, accessories, and instructions; and

• be returned with suitable original protective packaging.

Because furniture requires appropriate packaging for safe return transportation, please retain the original packaging until you are confident that you will keep the product.

ESSPUR does not charge a:

• restocking fee;

• return handling fee; or

• administrative fee

for an eligible return under our voluntary 30-Day Return Policy.

Full conditions are available in our Refund Policy:

https://esspur.com/policies/refund-policy

SECTION 18 – CHANGE-OF-MIND RETURNS

If you change your mind, order the wrong size or color, or decide that an eligible item is not suitable for your space, you may request a return within our voluntary 30-day return period.

Under ESSPUR's voluntary return policy, customers are generally responsible for arranging and paying return transportation for non-defective change-of-mind returns.

ESSPUR does not normally provide prepaid return labels for such voluntary returns.

Where applicable consumer law gives you a separate statutory withdrawal or cooling-off right, those statutory rights apply in addition to our voluntary 30-day policy.

For example, where applicable law gives a consumer a statutory right to cancel an online purchase within a specified period after delivery:

• you may exercise that right without giving a reason;

• handling necessary to inspect the product will be treated in accordance with applicable law;

• any lawful deduction for diminished value will be limited to what applicable law permits;

• standard outbound delivery costs will be refunded where required by law; and

• return transportation costs will be allocated in accordance with applicable law and the information provided to you before purchase.

Nothing in ESSPUR's voluntary return conditions removes those statutory rights.

SECTION 19 – DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE PRODUCTS

Please inspect your order after delivery.

If an item arrives:

• damaged;

• defective;

• incomplete; or

• materially different from what you ordered,

please contact service@esspur.com within 7 days of delivery whenever reasonably possible.

Providing notice within 7 days helps us investigate transportation damage and resolve the issue quickly.

We may ask for:

• your order number;

• photographs of the complete item;

• close-up photographs or video of the issue;

• photographs of the inner and outer packaging;

• a photograph of the shipping label; and

• a description of the problem.

Please retain the item, packaging, hardware, and affected parts while your case is being reviewed.

Failure to contact us within 7 days does not eliminate statutory rights that cannot legally be limited to seven days.

SECTION 20 – REMEDIES FOR PRODUCT PROBLEMS

After reviewing a product issue, an appropriate resolution may include:

• replacement parts;

• repair support;

• reasonable repair reimbursement;

• replacement of an affected component;

• replacement of the product;

• a partial refund where accepted by the customer; or

• a full refund where appropriate.

Where an issue can reasonably be corrected using a replacement component or repair without significant inconvenience, ESSPUR may offer that solution first, subject to applicable law.

Any legal right you have to reject goods, obtain a repair or replacement, receive a price reduction, or obtain a refund remains unaffected.

SECTION 21 – RETURN SHIPPING FOR DEFECTIVE GOODS

Our voluntary Refund Policy may allocate return transportation costs to the customer in circumstances where this is legally permitted.

However, nothing in these Terms requires a consumer to pay return shipping where applicable consumer law requires ESSPUR to bear that cost.

Where a product is defective, damaged, incorrect, or otherwise non-conforming and applicable law requires the seller to bear reasonable return, collection, repair, or replacement costs, ESSPUR will comply with that requirement.

Please do not independently return a defective or damaged product before contacting us and receiving return instructions.

SECTION 22 – STATUTORY CONSUMER RIGHTS

Our Refund Policy, 30-Day Return Policy, and commercial warranty provide additional contractual benefits and do not replace mandatory consumer rights.

Depending on where you live, applicable law may provide additional rights relating to:

• cooling-off or withdrawal periods for online purchases;

• defective or non-conforming goods;

• repairs;

• replacements;

• refunds;

• price reductions;

• return transportation costs;

• delivery obligations; or

• legal guarantees.

Where a provision of these Terms or another ESSPUR policy conflicts with a mandatory consumer protection rule, the mandatory rule will apply to the extent of that conflict.

SECTION 23 – RETURNS PROCESS

Before returning an item, contact:

service@esspur.com

and provide the information reasonably requested to identify your order and return request.

ESSPUR will provide the applicable return instructions and authorized return location.

Do not return an item to:

• the address shown on the original outbound shipping label;

• a manufacturing location;

• a logistics provider;

• a carrier depot; or

• another address

unless ESSPUR has confirmed that address for your return.

Unauthorized returns may be delayed or may not be capable of being identified and processed.

SECTION 24 – RETURN INSPECTION AND REFUNDS

Returned products may be inspected after receipt.

For voluntary returns, a reasonable deduction may be made where permitted by applicable law if the product has suffered an actual reduction in value because it:

• has been used beyond what is reasonably necessary for inspection;

• was damaged after delivery;

• is missing material components or accessories;

• was improperly modified or assembled; or

• was inadequately packaged for return.

Such a deduction is not a restocking or administrative fee.

Approved refunds will normally be issued to the original payment method.

Under our voluntary Refund Policy, ESSPUR will generally initiate an approved refund within 10 days after the returned item has been received and inspected.

After ESSPUR issues a refund, banks or payment processors may require additional processing time before the funds appear in your account.

Where applicable law requires an earlier refund deadline, that legal deadline will apply.

SECTION 25 – EXCHANGES

Eligible defective and non-defective products may be eligible for exchange within 30 days of delivery in accordance with our Refund Policy.

For voluntary non-defective exchanges:

• the returned product must satisfy the applicable return conditions;

• the customer generally pays return shipping;

• any price difference must be settled; and

• the requested replacement is subject to availability.

Statutory remedies for defective goods are separate and are not limited by this voluntary exchange program.

SECTION 26 – COMMERCIAL WARRANTY

Eligible ESSPUR products are backed by a 1-Year Structural Warranty where stated on the applicable product page.

This is a commercial warranty provided in addition to any statutory rights.

The voluntary warranty may exclude:

• ordinary wear and tear;

• natural material aging;

• natural wood variation;

• cosmetic changes caused by normal use;

• accidental damage;

• misuse;

• improper assembly;

• unauthorized modification;

• improper storage or maintenance; and

• damage caused by use contrary to the product instructions.

A 1-Year Structural Warranty does not mean that all legal rights expire after one year.

Where applicable consumer law provides a longer legal guarantee or remedies for faulty products, those rights remain available.

SECTION 27 – INTELLECTUAL PROPERTY

Unless otherwise stated, content made available through ESSPUR, including:

• trademarks;

• logos;

• product names;

• photographs;

• videos;

• graphics;

• text;

• product descriptions;

• website layouts; and

• original creative content

is owned by or licensed to ESSPUR and may be protected by copyright, trademark, design, and other intellectual property laws.

You may use the Services for lawful personal purposes.

Unless permitted by law or authorized by ESSPUR, you may not commercially reproduce, republish, distribute, systematically scrape, copy, modify, or exploit protected ESSPUR content.

Third-party trademarks remain the property of their respective owners.

SECTION 28 – REVIEWS AND USER CONTENT

If you voluntarily submit a review, comment, photograph, video, suggestion, or other content to ESSPUR, you represent that:

• you have the right to submit it;

• it does not unlawfully infringe another person's rights; and

• it is not knowingly false, fraudulent, unlawful, or malicious.

To the extent permitted by law, you grant ESSPUR a non-exclusive, worldwide, royalty-free license to reproduce, display, adapt, distribute, and use content you submit for purposes such as:

• operating our Services;

• customer support;

• product improvement;

• marketing;

• social media; and

• promotion.

ESSPUR may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, abusive, infringing, or unrelated.

SECTION 29 – THIRD-PARTY SERVICES AND LINKS

The Services may contain links to or integrations with third-party providers, including:

• Shopify;

• payment processors;

• shipping carriers;

• tracking providers;

• social media platforms;

• review services; and

• analytics or advertising providers.

Those third parties may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services that we do not control, except to the extent that applicable law makes ESSPUR responsible for a third party acting on our behalf.

SECTION 30 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

Shopify provides ecommerce technology, hosting, payment, checkout, and related infrastructure.

The contract for products purchased from esspur.com is between you and ESSPUR, not Shopify.

ESSPUR remains responsible for its obligations to customers in connection with the products it sells.

Shopify may process personal information in accordance with Shopify's applicable privacy policies.

SECTION 31 – PRIVACY

Personal information is handled in accordance with our Privacy Policy:

https://esspur.com/policies/privacy-policy

Our Services use Shopify and other third-party service providers to operate the website, process transactions, prevent fraud, provide analytics, fulfill orders, deliver products, and provide customer support.

Please review our Privacy Policy for further information.

SECTION 32 – ERRORS AND INACCURACIES

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to:

• pricing;

• product descriptions;

• dimensions;

• materials;

• promotions;

• availability;

• shipping;

• or other product information.

We may correct errors or update information when reasonably necessary.

Where a material error affects an order already placed, we will handle that order reasonably and in accordance with applicable law.

Nothing in this section permits ESSPUR to remove consumer rights relating to goods that are not as described.

SECTION 33 – PROHIBITED USES

You may not use the Services:

• for unlawful or fraudulent activity;

• to infringe intellectual property or privacy rights;

• to distribute malware or malicious code;

• to impersonate another person;

• to submit materially false or misleading information;

• to interfere with website security;

• to obtain unauthorized access to accounts or systems;

• to conduct abusive automated scraping;

• to send spam, phishing, or malicious communications; or

• in a way that materially interferes with other users' ability to use the Services.

We may restrict access where reasonably necessary to protect ESSPUR, our customers, Shopify, or our service providers.

SECTION 34 – AVAILABILITY OF THE SERVICES

We aim to keep our website and Services available and accurate.

However, we do not guarantee that:

• the website will always operate without interruption;

• every feature will always be available;

• every product will always remain in stock; or

• third-party services will always operate without error.

We may modify, suspend, update, or discontinue website functionality where reasonably necessary.

This does not affect obligations already owed in relation to accepted orders.

SECTION 35 – DISCLAIMER OF WARRANTIES

Nothing in these Terms excludes or restricts statutory warranties, legal guarantees, implied rights, or other consumer protections that cannot lawfully be excluded.

Subject to those mandatory rights, we do not warrant that the website itself will always be uninterrupted, completely error-free, or compatible with every device or browser.

Natural product characteristics described in these Terms should not be interpreted as defects unless they materially affect conformity, safety, or function.

SECTION 36 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude liability for:

• death or personal injury caused by negligence where liability cannot be excluded;

• fraud or fraudulent misrepresentation;

• defective products where liability cannot legally be excluded;

• breach of mandatory consumer rights; or

• any other liability that applicable law prohibits us from excluding.

Where permitted by law, ESSPUR will not be responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

ESSPUR is not responsible for business losses suffered by a consumer purchasing products solely for personal or household purposes.

Different limitations may apply to separately negotiated business-to-business orders.

SECTION 37 – FORCE MAJEURE

ESSPUR will not be responsible for delay or failure to perform an obligation where performance is prevented by circumstances outside our reasonable control, such as:

• natural disasters;

• severe weather;

• war;

• civil unrest;

• government restrictions;

• customs closures;

• epidemics or pandemics;

• widespread strikes;

• port closures;

• carrier network disruptions;

• transportation failures; or

• major telecommunications or infrastructure failures.

We will make reasonable efforts to reduce the effects of such events and resume performance where possible.

Your rights relating to material delays, cancellation, or refunds under mandatory consumer law remain unaffected.

SECTION 38 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or severed only to the extent necessary.

The remaining provisions will remain effective.

SECTION 39 – NO WAIVER

If ESSPUR does not immediately enforce a provision of these Terms, this does not mean that ESSPUR waives the right to enforce it later.

A waiver of one right does not automatically waive another right.

SECTION 40 – ENTIRE AGREEMENT

These Terms, together with our:

• Refund Policy;

• Shipping Policy;

• Privacy Policy;

• product-specific terms; and

• other terms expressly incorporated into your order

form the agreement governing your use of the Services and purchase of products.

Where a specific product or promotion has expressly stated terms that conflict with a general provision in these Terms, the more specific term will normally apply to that product or promotion, subject to mandatory law.

SECTION 41 – GOVERNING LAW AND CONSUMER JURISDICTION

To the extent permitted by applicable law, these Terms are governed by the laws of England and Wales.

However, if you are a consumer residing in another country, nothing in this section deprives you of mandatory consumer protections that apply to you under the laws of your country of residence.

Nothing in these Terms requires a consumer to bring a claim exclusively in England and Wales where applicable law gives that consumer the right to bring proceedings in another jurisdiction.

For separately negotiated business-to-business transactions, additional governing-law or jurisdiction terms may be agreed in writing.

SECTION 42 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

• applicable laws;

• our Services;

• our products;

• shipping or payment practices; or

• our business operations.

The current version will be published on this page with an updated “Last Updated” date.

Changes will not retroactively reduce rights relating to orders already placed unless required by law.

SECTION 43 – CONTACT INFORMATION

Questions about these Terms or an ESSPUR order may be sent to:

ESSPUR

Website:
https://esspur.com

Customer Service Email:
service@esspur.com

Phone:
+1 4134168897

Current contact address:

4, Bihuatingju Biyuan, Meilin Street, Futian District, Shenzhen, Guangdong Province, Building 4, Biyuan 6A, Shenzhen, 518000 Guangdong, China

Additional or updated legal and contact information may be published on our Contact Information page:

https://esspur.com/policies/contact-information