Refund policy

Last Updated: June 24, 2026

At Esspur, we want every piece you receive to feel right in your space. Each item is carefully inspected and prepared before shipment to meet our quality standards.

This policy applies to returns and exchanges requested after an order has been delivered.

For orders that have not yet shipped, please review our separate Order Cancellation Policy.

30-Day Returns

We accept return requests for both defective and non-defective items within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be free from damage, stains, modifications, odors, or signs of use
• Include all original parts, hardware, accessories, and instructions
• Be returned in its original protective packaging

Because furniture requires protective packaging for safe transportation, please retain all original packaging until you are certain that you will keep the item.

Esspur does not charge a:

• Restocking fee
• Return handling fee
• Administrative fee

How to Request a Return

Before returning an item, please email service@esspur.com with:

• Your order number
• The name of the item you wish to return
• The reason for the return
• Clear photos of the item
• Clear photos of the original packaging

Our customer service team will review your request and provide the applicable return instructions and authorized return address.

Please do not send an item back without prior authorization.

Returns sent to the address shown on the original shipping label or to another unauthorized address may not be accepted or processed.

Non-Defective Returns

If the item is no longer suitable for your space, you changed your mind, or you ordered the wrong size or color, you may request a return within 30 days of delivery, provided that the item meets the return conditions above.

For returns that are not caused by a product defect, shipping damage, or an Esspur fulfillment error:

• The customer is responsible for arranging and paying for return shipping
• Esspur does not provide prepaid return shipping labels
• Esspur does not reimburse return shipping fees
• Esspur does not charge a restocking fee, return handling fee, or administrative fee
• The original standard delivery cost paid by Esspur will not be deducted from the eligible product refund

Any optional express shipping, expedited delivery, remote-area delivery, address correction, or other upgraded delivery charges paid by the customer are non-refundable once the applicable service has been provided.

We recommend using a trackable and adequately insured shipping service.

The customer remains responsible for the returned item until it has been received at the authorized return location.

Damaged, Defective, Incorrect, or Incomplete Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.

Please email service@esspur.com with:

• Your order number
• Clear photos of the complete item
• Close-up photos or video showing the issue
• Photos of the inner and outer packaging
• A clear photo of the shipping label
• A description of the issue

Please keep the item and all original packaging while we review the case.

Do not discard the product, packaging, hardware, or damaged parts before receiving instructions from us.

After reviewing the information, we will provide an appropriate resolution. Depending on the circumstances, this may include:

• Replacement parts
• Repair support
• Reasonable repair reimbursement
• Replacement of the affected component
• A replacement item
• A partial refund, when accepted by the customer
• A full refund when an appropriate repair or replacement is not reasonably available

For issues that affect only a specific component or can reasonably be repaired, Esspur may first provide replacement parts or a repair solution.

Please note that for all returns, including damaged, defective, incorrect, or incomplete items:

• The customer is responsible for arranging and paying for return shipping
• Esspur does not provide prepaid return shipping labels
• Esspur does not reimburse return shipping fees

Please do not return an item unless Esspur has confirmed in writing that a return is required and has provided the authorized return address.

Return Shipping

All returns must be sent by mail to the return address authorized by Esspur.

For all returns, whether the item is defective or non-defective:

• The customer is responsible for arranging return shipping
• The customer is responsible for paying the return shipping cost
• Esspur does not provide prepaid return labels
• Esspur does not reimburse return shipping fees

Customers should use a trackable and adequately insured shipping service.

Esspur is not responsible for customer-arranged return shipments that are:

• Lost
• Delayed
• Misdelivered
• Damaged during return transportation

A return is not considered complete until it has been received and inspected at the authorized return location.

Return Inspection

Returned items will be inspected after arrival.

A return may be refused, or a reasonable deduction may be made based on the item’s actual loss in value, if the item:

• Shows signs of use
• Has been damaged after delivery
• Is missing parts, hardware, accessories, or instructions
• Has been modified or improperly assembled
• Is not returned in its original protective packaging
• Is damaged during return transportation because it was inadequately packed

Any deduction under this section is not a restocking fee, return handling fee, or administrative fee.

A deduction will apply only when the returned product has suffered an actual loss in value because the return conditions were not followed.

We will contact you if an issue is identified during the inspection.

Natural Wood Characteristics

Solid wood is a natural material, and each piece may display its own grain pattern, color variation, knots, mineral marks, and subtle texture differences.

These natural characteristics are not considered defects and help make each piece unique.

Because wood naturally responds to changes in temperature and humidity, minor expansion, contraction, movement, or small seasonal changes may occur over time.

These changes are generally normal and do not affect the intended function or structural integrity of the product.

Product colors may also appear slightly different depending on:

• Lighting conditions
• Photography
• Screen settings
• Surrounding décor
• The natural variation of the wood

Measurements are taken manually and may vary slightly, typically within 0.4 in / 1 cm, unless otherwise stated on the product page.

Normal variations within these natural material characteristics and measurement tolerances are not considered manufacturing defects.

This section does not apply if the product received is materially different from the confirmed order, including an incorrect:

• Product
• Color
• Material
• Size
• Configuration

Exchanges

We accept exchange requests for both defective and non-defective items within 30 days of delivery.

If you would like to exchange your item for a different color, size, or product, please contact us at service@esspur.com.

Our customer service team will review your request and provide the applicable exchange instructions and authorized return address.

To qualify for an exchange, a non-defective item must:

• Be unused and in its original condition
• Be free from damage, stains, modifications, odors, or signs of use
• Include all original parts, hardware, accessories, and instructions
• Be returned in its original protective packaging

For all exchanges:

• The customer is responsible for arranging and paying for return shipping
• Esspur does not provide prepaid return shipping labels
• Esspur does not reimburse return shipping fees
• Esspur does not charge a restocking fee, exchange handling fee, or administrative fee

The customer is responsible for any price difference between the original item and the replacement item.

If the replacement item costs more, the customer must pay the difference before the replacement item is shipped.

If the replacement item costs less, the eligible difference will be refunded to the original payment method after the returned item has been received and inspected.

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, the customer may select another available item or request a refund in accordance with this policy.

Please do not send an item back without prior authorization.

Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Esspur will initiate an approved refund within 10 days after the returned item has been received and inspected.

For an eligible return, Esspur will not deduct:

• Restocking fees
• Return handling fees
• Administrative fees
• Original standard delivery costs paid by Esspur

The customer remains responsible for the return shipping cost for all returns.

Any optional express shipping, expedited delivery, remote-area delivery, address correction, or other upgraded delivery charges paid by the customer are non-refundable after the service has been provided.

After the refund has been issued, the customer’s bank, card issuer, or payment provider may require an additional 5–10 business days to post the funds to the customer’s account.

Payment-provider processing times are outside Esspur’s control.

Refunds can only be issued to the original payment method.

Refused, Unclaimed, or Undeliverable Shipments

Refusing delivery is not considered an approved return request.

If a shipment is refused, unclaimed, or returned because of:

• An incorrect or incomplete address provided by the customer
• Failure to respond to delivery attempts
• Failure to cooperate with the carrier
• Failure to provide required customs-clearance information
• Unauthorized refusal of delivery

The customer may be responsible for the actual costs associated with:

• Return shipping
• Storage
• Redelivery
• Address correction
• Carrier handling
• Customs processing

Any applicable deduction under this section is based on actual carrier or logistics costs incurred and is not a restocking fee.

A refund, if applicable, will be reviewed only after the returned shipment has been received and inspected.

Please contact service@esspur.com before refusing any shipment.

Order Cancellations

This policy applies to returns and exchanges requested after delivery.

For orders that have not yet shipped, including standard and made-to-order product cancellations, please review our separate Order Cancellation Policy.

Cancellation terms that apply before shipment are separate from this Returns & Refund Policy and are not return or restocking fees.

Contact Us

For return, exchange, or refund assistance, please contact:

Email: service@esspur.com

Please include your order number in all return-related correspondence so we can assist you efficiently.