Refund policy

At Esspur, we want every piece you receive to feel right in your space. Each item is carefully prepared and inspected to meet our quality standards.

30-Day Returns

If your item isn’t the right fit, you may request a return within 30 days of delivery.

To request a return, please keep the item unused and retain the original packaging.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.

Kindly email service@esspur.com with your order number and clear photos of the item and packaging.

Resolution Options

After reviewing your case, we will provide a fair solution based on the situation. This may include a replacement, store credit, or a partial or full refund.

Important Notes

• Items should be reported in a timely manner after delivery
• Returned items must remain in original condition
• We reserve the right to determine the appropriate resolution based on each case

Refund Processing

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for processing, depending on your provider.